Company & business information
- Registered company name: EMS-2 Ltd (trading as Dominic Bowkett)
- Registered office: 128 City Road, London, EC1V 2NX
- Company number: 11235441 · VAT number: 476836441
- Email: info@dominicbowkett.com · Phone: 07946 618203
- Website: www.dominicbowkett.com
- Payment methods accepted: BACS, credit/debit card and Klarna.
- Payment terms: Final payment is due upon the satisfactory completion of the work or within 7 days.
1. Definitions
“Assessor”, “we”, “us” or “our” refers to EMS-2 Ltd trading as Dominic Bowkett. “Client” or “you” refers to the individual or organisation booking the service. “Property” refers to the building or buildings being assessed, surveyed or reported on. “Services” refers to any of the energy assessment, building surveying or retrofit assessment services described in Clause 2. “Report” refers to any Energy Performance Certificate (EPC), survey report, retrofit assessment, retrofit plan, certificate or other documentation produced under these terms.
2. Services provided
We provide a range of property and energy-related professional services, which may include:
- Domestic energy assessments, including the production and lodgement of Energy Performance Certificates (EPCs) where applicable;
- Building surveying services, including condition surveys, defect investigations, and associated reporting;
- Retrofit assessments, retrofit coordination and related services carried out in accordance with PAS 2035 and the relevant retrofit framework;
- Associated consultancy, documentation and advice relating to the above.
The specific Services to be provided will be agreed with you in advance. We will carry out the Services in accordance with current UK legislation, applicable industry standards, and the relevant professional scheme requirements, using reasonable care and skill.
Unless otherwise agreed in writing, our assessments and surveys are visual and non-invasive. We do not move furniture, lift floor coverings, open up the structure, or carry out tests that require specialist or destructive access.
3. Client responsibilities
You agree to provide accurate and complete information relevant to the Services, ensure safe and reasonable access to the Property, and notify us in advance of any known hazards, defects or restrictions.
Where information you provide is inaccurate, incomplete or misleading, or where safe access is not made available, this may result in additional charges, delays, or cancellation of the Services.
4. Appointments and access
Appointments will be arranged by agreement. If you miss a pre-arranged appointment without reasonable notice, or if access cannot be provided when we attend, we may charge a reasonable fee to cover our costs.
We may decline to enter or remain at a Property where we reasonably consider it to be unsafe.
5. Fees and payment
Fees for the Services will be agreed in advance. Final payment is due upon the satisfactory completion of the work or within 7 days. Payment may be made by BACS, credit/debit card or Klarna.
We will normally provide your Report once full payment has been received. If there is a genuine dispute regarding a portion of our fee, you must pay the undisputed amount, and we will work with you to resolve the issue fairly before withholding any documentation.
6. Cancellations and refunds
We ask for at least 24 hours’ notice if you need to cancel or rearrange an appointment. Cancellations made with less than 24 hours’ notice may incur a reasonable fee to cover costs we have already incurred.
Where you are a consumer, nothing in these terms affects your statutory cancellation rights under the Consumer Contracts Regulations 2013 or other applicable law.
7. Limitation of liability
We will carry out the Services using reasonable care and skill. Our assessments and surveys are visual and non-invasive, and the scope of any Report is limited to what can reasonably be observed during such an inspection.
We will not be liable for any defects or issues in the Property that could not be reasonably discovered through a standard visual inspection carried out with reasonable care and skill, or which arise from inaccurate or incomplete information provided by you.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law. Our liability is otherwise limited to the extent permitted by law and, where applicable, to the level of our professional indemnity insurance cover.
8. Data protection
We handle personal data in accordance with the UK GDPR and the Data Protection Act 2018. Data may be shared with relevant accreditation schemes, registers and government bodies for the purposes of EPC lodgement, retrofit registration, and compliance with our professional obligations. For more detail, see our privacy policy.
9. Complaints procedure
If you are unhappy with our service or report, please let us know as soon as possible so we can investigate and put things right promptly. While it helps us to resolve issues quickly if you notify us early, this does not affect your legal right to make a claim at a later date.
Complaints will be handled in accordance with our complaints policy. As a Which? Trusted Traders endorsed business, our work is also subject to the Which? Trusted Traders Code of Conduct, and you have access to their Alternative Dispute Resolution service as set out in that policy.
10. Governing law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.
11. Acceptance
By booking our services or signing this agreement, you confirm that you accept these terms and conditions. Please read them carefully before booking to ensure you understand your rights and obligations.
Last updated: 6 July 2026